Privacy Policy

Last updated:

At SolarEnergy.bio we take the protection of your personal data very seriously. This Privacy Policy describes how we collect, use, store, and protect your personal information in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (GDPR) and Organic Law 3/2018, of December 5, on Personal Data Protection and Guarantee of Digital Rights (LOPDGDD).

1. Data Controller

Corporate Name: SolarEnergy.bio S.L.

VAT ID (CIF): B01955145

Registered Office: Calle Isla Gomera, local 2-3, 29640 Fuengirola, Málaga, Spain

Phone: +34 687 177 127

Email: info[at]solarenergy.bio

Website: https://solarenergy.bio

Data Protection Officer: Domingo Calvente
DPO Email: dcalvente[at]solarenergy.bio

2. Personal Data We Collect

Depending on your interaction with our website and services, we may collect the following categories of personal data:

2.1. Identification Data

  • Name and surname
  • Email address
  • Phone number
  • Postal address or location (for solar radiation calculation)
  • Postal code

2.2. Navigation Data

  • IP address
  • Browser type and device
  • Pages visited and browsing time
  • Date and time of access

2.3. Voluntarily Provided Data

  • Information about your solar installation project
  • Estimated energy consumption
  • Characteristics of your home or property
  • Any other information you provide in contact forms or inquiries

3. Purposes of Processing

Your personal data will be processed for the following purposes:

Purpose Legal Basis
Management of quote requests
Responding to your inquiries and preparing personalized solar studies.		 Consent of the data subject (Art. 6.1.a GDPR)
Execution of contracts
Managing the installation of solar panels and contracted services.		 Execution of a contract (Art. 6.1.b GDPR)
Customer service
Managing incidents, warranties, and after-sales service.		 Execution of a contract (Art. 6.1.b GDPR)
Compliance with legal obligations
Issuing invoices, tax declarations, and administrative procedures.		 Legal obligation (Art. 6.1.c GDPR)
Website improvement
Analysis of navigation to improve user experience.		 Legitimate interest (Art. 6.1.f GDPR)

4. Legitimation of Processing

The processing of your personal data is based on the following legal bases:

  • Consent: By filling out our contact forms, you expressly consent to the processing of your data for the indicated purposes.
  • Contractual execution: Processing is necessary for the execution of the solar panel installation contract.
  • Legal obligation: We must retain certain data to comply with tax, accounting, and administrative obligations.
  • Legitimate interest: To improve our services and user experience on our website.

5. Data Retention

Personal data will be kept for the following periods:

  • Unaccepted quote requests: 1 year from the last communication.
  • Active clients: During the term of the contractual relationship and the warranty period (up to 30 years for panel warranties).
  • Tax and accounting data: Minimum 6 years from the last operation, in accordance with Spanish tax regulations.
  • Navigation data: Maximum 2 years.

After these periods, data will be securely deleted or anonymized.

6. Recipients of Data

Your personal data will not be transferred to third parties, except in the following cases:

  • Legal obligation: When required by competent authorities (Tax Agency, Courts, etc.).
  • Service providers: Companies providing hosting, cloud storage, and technology infrastructure maintenance services, always under confidentiality agreements and GDPR compliance.
  • Financial entities: For payment and collection management.
  • Public administrations: For processing subsidies, IBI/ICIO rebates, and legalization of installations.

In no case do we sell, rent, or share your data with third parties for commercial purposes.

7. International Data Transfers

Currently, we do not make international data transfers outside the European Economic Area (EEA). All your data is stored on servers located within the European Union.

In the event that international transfers become necessary in the future, we will inform you in advance and ensure that such transfers comply with appropriate safeguards established in the GDPR (standard contractual clauses, adequacy decisions, etc.).

8. Your Rights as a Data Subject

In accordance with the GDPR and LOPDGDD, you have the following rights:

🔍 Right of Access

You can request information about what personal data we are processing about you.

✏️ Right to Rectification

You can request the correction of inaccurate or incomplete data.

🗑️ Right to Erasure

You can request the deletion of your data when it is no longer necessary or you have withdrawn your consent.

⛔ Right to Object

You can object to the processing of your data in certain circumstances.

📦 Right to Portability

You can request to receive your data in a structured, commonly used format.

⏸️ Right to Restriction

You can request the limitation of the processing of your data in certain cases.

How to exercise your rights?

To exercise any of these rights, you can contact:

  • Email: dcalvente[at]solarenergy.bio
  • Postal Mail: Calle Isla Gomera, local 2-3, 29640 Fuengirola, Málaga
  • Phone: +34 687 177 127

You must verify your identity by means of ID/NIE or equivalent document. We will respond to your request within a maximum period of 1 month.

Right to lodge a complaint: If you consider that the processing of your personal data violates current regulations, you have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD):

  • Website: https://www.aepd.es
  • Address: C/ Jorge Juan, 6, 28001 Madrid
  • Phone: 901 100 099 / 912 663 517

9. Security Measures

At SolarEnergy.bio, we have implemented appropriate technical and organizational measures to ensure the security of your personal data and protect it against unauthorized access, loss, destruction, or accidental or unlawful alteration.

Security measures implemented include:

  • Encryption of sensitive data using SSL/TLS protocols
  • Restricted access to personal data only to authorized personnel
  • Read periodic backups
  • Intrusion detection and prevention systems
  • Secure password policies
  • Continuous staff training on data protection

10. Minors

Our services are directed to persons over 18 years of age. We do not knowingly collect personal data from minors. If you become aware that a minor has provided personal data without the consent of their parents or guardians, please contact us so that we can delete such information.

11. Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve user experience. For detailed information on the use of cookies, please consult our Cookies Policy.

12. Links to Third-Party Websites

Our website may contain links to third-party websites (e.g., social networks, service providers, etc.). We are not responsible for the privacy practices of these external websites. We recommend that you read the privacy policies of each website you visit.

13. Social Networks

SolarEnergy.bio has a presence on social networks (Instagram: @solarenergy.bio). Data processing on these platforms is governed by the privacy policies of each social network. By interacting with our profiles, you accept the terms of use and privacy policies of such platforms.

14. Modifications to the Privacy Policy

SolarEnergy.bio reserves the right to modify this Privacy Policy to adapt it to legislative, jurisprudential changes, or our business practices. Any modification will be published on this page with the corresponding "last updated" date.

We recommend that you periodically review this Privacy Policy to stay informed about how we protect your personal data.

15. Contact

If you have any questions, queries, or suggestions regarding this Privacy Policy or the processing of your personal data, you can contact us:

Data Protection Officer: Domingo Calvente

Email: dcalvente[at]solarenergy.bio

Phone: +34 687 177 127

Postal Address: Calle Isla Gomera, local 2-3, 29640 Fuengirola, Málaga

Contact Form: Contact Us